CHAPTER NINE

CHAPTER EIGHT

CHAPTER SEVEN (MGT300)

CHAPTER SIX (MGT300)

CHAPTER FIVE *****

C5 : ORGANIZATIONAL STUCTURES THAT SUPPORT        STRATEGIC INTIATIVES

·            Chief Info Officr ( CIO )

-          Overseeing all uses of IT

-          Ensuring strategic alignment of IT with goals and objectives

a)      Manager – ensure delivery of IT project on time and within budjet.

b)      Leader – ensure strategic vision of IT is in line with organization.

c)      Communication – maintaining strong executive relay,

·         Chief Technology Officer ( CTO )

Ensuring the throughput, speed, accuracy, availability and reliability of organization IT.

·         Chief Security Officer ( CSO )

Ensuring security of IT systems and developing strategies and IT safeguards against attacks.

·         Chief Privacy Officer ( CPO )

Ensuring ethical and legal use of info within organization.

·         Chief Knowledge Officer ( CKO )

Collecting, maintaining and distributing the organization knowledge.

/ ETHICS/

-             The principles and standards that gude our behavior toward other people.

·         Privacy

-          Major ethical issue

-          Right to be left alone when you want tobe

-           Have control over own personal possession

-          Not to be observed without our consent.

·         Other issues

-          Intellectual property

-          Copyright

-          Fair use doctrine

-          Pirated software

-          Counterfeit software

/ SECURITY /

·         Protecting intellectual assets

Organization is intellectual captal info security

·         Information security

The protection of information from accidental or intentional

Misue by persons inside or outsde an organizational

CHAPTER FOUR ****

  

C4 :MEASURING THE SUCCESS OF  STRATEGIC INITIATIVES

·       

             Key performance indicators (KPIs)

The measure that are tied to business drivers .

Efficiency IT metrics	Effectiveness IT metrics
·         Measure performance of IT system itself	·         Measure impact IT has on business process and activities

·         Benchmarking

Process of continuously measuring system result, comparing those result to optimal system

Performance and identifying steps and procedures to improve system performance.

Effiency IT metrics	Effectiveness IT metrics
1.      Throughput 2.      Transaction speed 3.      System availability 4.      Info security 5.      Web traffic 6.      Response time	I.            Usability                             II.            Customer satisfication                          III.            Conversion rates                          IV.            financial

·         Website metrics

·         Abandoned registration

·         Abandoned shopping carts

·         Click through

·         Conversion rate

·         Cost – per – thousand (CPM)

·         Page exposure

·         Total hts

·         Unique visitors

·         SCM metrics

·         Back order

·         Customer order promised cycle time

·         Customer order actual cycle time

·         Inventory replenishment cycle time

·         Inventory turnover

·         CRM metrics

·         Sales metrics

·         Service metrics

·         Marketing metrics

·         BPR  ERP metrics

-          Balance Scorecard

4 perspectives

                                                       I.            Learning and growth

                                                    II.            Internal business process

                                                 III.            Customer

                                                 IV.            financial